FAQs

1. What are the delivery times?

Orders are shipped within 24 to 48 hours.
In Australia, delivery typically takes 2 to 7 working days .
Internationally: 5 to 14 business days .

2. How can I track my order?

As soon as your order is shipped, you will receive an email with your tracking number.
For any questions: orders@ebonys.com

3. What are your feedback and comments?

You have 14 days after receipt to request an exchange or return (unworn, unwashed, with tags).
Contact: support@ebonys.com

4. How do I choose my size?

Our sizes are true to size, but you can send us your measurements for a personalized recommendation: support@ebonys.com

5. What should I do if my order arrives damaged?

Write to us immediately at orders@ebonys.com with a photo of the product. We will take care of the replacement.

6. Do you offer limited collections?

Yes, our pieces are produced in small quantities.
If a model is out of stock, you can activate the “Back in stock” alert.

7. Where are your products manufactured?

Our creations are carefully designed in Australia and manufactured to exacting standards by selected partners.

8. How can I contact you for a collaboration?

Write to us at: partnerships@ebonys.com
We respond within 48 hours.